Can I use CashCtrl without previous knowledge?
To do your accounting with CashCtrl, basic accounting knowledge is required, particularly about
double-entry bookkeeping.
What system requirements does CashCtrl have?
Since CashCtrl is purely an online software (software-as-a-service), there are only requirements for the web browser used:
Chrome 60 or higher, Firefox 45 or higher, Edge 25 or higher, Safari 8 or higher.
Mobile browsers (on iOS, Android, etc.) are not supported currently. CashCtrl is functioning on mobile
browsers, but without guarantee.
In which countries and languages is CashCtrl available?
CashCtrl is available worldwide.
The following languages are currently supported:
User interface: English, German
Documents: English, German, French, Italian
How secure is CashCtrl? Could my data get lost or stolen?
We take the security of your data very seriously. The entire communication between your PC and the
server is encrypted with 256-bit SSL.
Passwords are stored with strong encryption and are secure against
Rainbow Tables.
When a user tries to login for 5 times without success, he is blocked for 15 minutes, making
Brute Force
impossible.
Furthermore every organization has it's own database and thus no access to other organization's data.
Security holes like e.g.
SQL Injection
or XSS
have no chance in CashCtrl.
We backup your data daily and keep the backups for 7 days.
Where is my data stored?
The location of our server is in Switzerland.
Do I always have to be connected to the internet to be able to use CashCtrl?
Yes, a constant internet connection is required while you're using CashCtrl. However, CashCtrl informs
you if the internet connection is interrupted.
I signed up - why don't I receive a confirmation mail?
The confirmation mail should arrive within a minute at the latest. If this is not the case, please first
check if you entered the e-mail address correctly. Also, please check your spam folder. If the mail
didn't land there, then please contact us via the contact form.
How is CashCtrl developed further?
We continuously work on CashCtrl to optimize the software and introduce new features.
You can follow our planned enhancements under Roadmap.
Does the software remain free of charge?
All the features that are available for free today will remain so in the future.
The software is developed further continuously, and while most new features will also be offered for
free, specific advanced features will be reserved for the PRO account.
Also, the free version will only ever allow one user per organization, while PRO accounts
have a user management interface. Of course, you can upgrade easily at any time.
How can I upgrade to CashCtrl PRO?
You can do this directly from within the application. Simply click in the welcome screen on
«Upgrade to PRO». Or alternatively under «Settings
Upgrade to PRO».
If you don't have an account, yet, sign up for the FREE version and upgrade afterwards.
Is the PRO subscription automatically renewed after a year?
No.
CashCtrl PRO is prepaid; you always pay a year in advance. The subscription is not automatically renewed.
One month before the subscription expires you'll receive an invoice by e-mail. If you don't pay this invoice,
your account is simply deactivated. However, you can still login and renew the subscription anytime or
downgrade back to FREE.
Is there a cancellation period for the PRO subscription?
No, see the previous question.
What happens if I pay the invoice for PRO too late? Will my account be deleted?
No, the account will not be deleted. You can still login to your account, but you cannot use CashCtrl
until you've decided if you want to continue to use PRO and pay, or downgrade to FREE, or have the
account deleted. You can do this directly in the app.
Will I lose data if I downgrade from PRO to FREE?
No, your data stays the same. All data that was only available in PRO (like custom fields, various
reports) is retained but cannot be viewed in the FREE version. If you upgrade to PRO again, the data
will reappear.
I have more specific questions that aren't answered here - where can I ask them?
Contact us via the contact form
and we try to answer your question as soon as possible. For a support request you can also use the
function «Request support» within the application itself.
You've convinced me, where can I sign up?
We're pleased to hear this! You can do that right here:
Sign up for free